Frequently Asked Questions

Custom Orders

Custom orders are accepted here at Hawthorne Alchemy. If you wish to make a custom order, please message me by either using the contact form on the website or here at: hawthornealchemyjewellery@gmail.com.
We ask for a deposit payment up front for all custom orders.
Any custom orders we might have will be bumped to the front of the queue and completed as soon as possible. 

Cancellations and Returns

  • Cancellations
Cancellations are accepted. Please contact me within 24 hours of your purchase for your order to be cancelled.
  • Returns

At this point in time returns are not accepted so please make sure that your double check everything before you make a purchase.

If however there is a problem with an item of jewellery, such as damage or wrong item, please contact me and I'll be happy to help.

 Shipping Information

  • Processing Time

I aim to keep shipping times as short as possible, from between 3-5 working days. If there is any issue or delay on my end I will aim to contact you as soon as possible.

  • Domestic Shipping

All orders shipped within the UK will be posted via Royal Mail using the Royal Mail Special Delivery service. This normally means that your order will be with you the next working day after posting. You will receive an email containing your tracking number after your order has been shipped.

  • International Shipping

All international orders will be sent via Royal Mail's International Tracked service. Shipping times vary depending on your country but most items will arrive within a week of posting. You will receive and email containing your tracking number after your order has been shipped.

  • Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Materials

All materials used to create each piece is detailed in the product description. I only use natural gemstones, aiming to keep everything cruelty free/fair trade and by also supporting other small businesses. Every material is sourced by me and I always carefully choose my suppliers.

Caring For Your Jewellery

*NEED TO WRITE A CARE SHEET FOR JEWELLERY*